Shipping INFORMATION -- Please take a few minutes to read! Thanks!

SHIPPING -- 

We don't like to pay inflated shipping as customers, so we DO NOT INFLATE our shipping costs.  You pay what we pay.  If you are over charged, we refunded the difference.  Generally we eat the difference if you underpay, so we do our best to offer the best shipping options!

LETTERMAIL OPTIONS - This is the cheapest way to send small light weight items.  THIS TAKES 1-2 weeks within Canada and 3-4 WEEKS TO THE UNITED STATES!!!! Please understand we cannot speed this up, and we have no ability to find it or replace it if it gets lost!!!

This costs a stamp and a bubble envelope and is a choice for Canada, USA, and Overseas.  THIS HAS NO TRACKING AND NO INSURANCE.  

We see VERY VERY few packages lost, a few tend to be delayed but most seem to arrive.  PLEASE do not choose this item if you are shipping MORE that what you are willing to let the post office lose.  Please do not choose this option and then email or phone us daily waiting for it to arrive.  We cannot do anything about these packages after Canada post picks them up from us.  We cannot track an item without a tracking number and we cannot replace a package that was shipped without insurance out of our pocket.  If you want to have insurance and peace of mind... please choose an option with insurance.
UPS - Tracking and Insurance. (send to a commercial address when possible and save a couple bucks)

Canada Post-

CANADA - Expedited or Xpress Post - Both have tracking and insurance.

USA - Tracked Packet or Xpress Post - Both have tracking and insurance.

Overseas - Xpress Post and Expedited - Both have tracking and insurance - both are rather expensive.
(If you live in a country with a postal strike happening - Or perhaps a postal system know for not being so honest, you might want to pay for the insurance)

ONLINE RATE CALCULATORS -- UPS seems to be more reliable with our website pulling our rates.  Canada Post seems to do maintenance in the evenings and usually weekends.  If you cannot see a Canada Post option - please leave a NOTE on your order and we will make the change and refund you the difference.  Same goes for Lettermail - lettermail packages HAVE to fit in the little slot, so sometimes the website won't give the option but we can make it happen... a note with your order always lets us know what you want.

I hope that this makes sense.  Canada Post had a rough weekend and I had LOTS of emails to go through - so I hope this note helps!!

Shelley